What can be refunded, what cannot, and how long it takes.
Research subscriptions — Trade Calls and News & Research
You can stop a research subscription at any time. We refund the fee for the days that remain, worked out day by day from the date you ask, with no cancellation charge. For example, stopping 10 days into a 30-day plan returns two-thirds of what you paid.
Courses
A recorded course can be refunded in full within 7 days of payment, provided you have not opened any of its paid lessons. After that the course is yours to keep and is not refundable.
Live batches
A batch fee is refundable in full up to 48 hours before the first session. After the first session has started, the fee is not refundable, though the seat may be transferred to the next batch once, if you ask us before the batch ends.
Renewals
Plans do not renew automatically unless the checkout page says so at the time of purchase. Where a renewal is automatic, cancel before the renewal date and no further payment is taken; a renewal already taken is refunded under the rules above.
Failed and duplicate payments
If you were charged twice, or charged for something you did not receive, write to support@tradevix.in with the invoice number and we will return it in full. A payment that fails at the provider's end is never captured by us; where your bank has held the amount, it is released by the bank, usually within 5–7 working days.
How to ask
Email support@tradevix.in from the address on your account, with the invoice number and one line about what happened. We answer within 2 working days.
How long it takes
Approved refunds are sent back through the original payment method. The money reaches you in 5–10 working days depending on your bank; the delay after we approve it is the banking system's, not ours.
What is never refundable
Anything obtained by sharing an account, redistributing paid content, or a chargeback raised without contacting us first.