You can delete your Tradevix account and the personal data that goes with it at any time. You do not need to write to us or give a reason.
In the app
Open the Tradevix app, go to You, and tap Delete account at the bottom. We send a one-time code to your mobile (or your email) to make sure it is you; enter it and the account is deleted straight away.
On the web
Sign in at app.tradevix.in, open Profile, and choose Delete account. The same one-time code confirms it.
Without the app or the website
Write to support@tradevix.in from the email address on your account and say you want it deleted. We confirm it is you and delete it within 7 days.
What is deleted
Your name, email address and mobile number; your password; your sign-ins and the devices signed in; your course progress, notes and saved items; your alert preferences; the calls you marked as taken; any newsletter subscription and messages you sent us through the site; and the logs of codes and messages we sent you.
What is kept, and why
Invoices for payments you made are kept, because the law requires a business to hold its tax records — in India, for at least eight years. They are detached from your account when it is deleted, so they no longer carry your login or contact details.
After deletion
Deletion is permanent and cannot be undone. Any access you had paid for ends with the account. Refunds follow the refund policy, not deletion. You are free to sign up again later, as a new account.